Shipping policy
Shipping Information
At FLAGS CLUB, we want every order to reach you safely and smoothly. Below you'll find important information about order processing, delivery times, tracking and shipping-related questions.
Shipping & Delivery Times
Orders are generally delivered within 10–35 business days after shipment.
Delivery times may be affected by:
- Destination and local delivery conditions
- Carrier transportation times
- Customs clearance procedures
- Local postal or courier services
- Weekends and public holidays
- Unexpected transportation delays
Delivery estimates are provided as a guideline and are not guaranteed.
Order Processing
Once your order is placed, our team begins preparing your items. Orders generally require approximately 1–3 business days to be processed before shipment.
After your package has been dispatched, you will receive an email containing your tracking information.
During holidays, promotions or periods of high order volume, processing may occasionally take longer.
Customs & Import Delays
International shipments may be inspected or temporarily held by customs authorities in the destination country.
Customs procedures can extend the delivery timeframe and are outside the control of FLAGS CLUB.
Any customs duties, import taxes or additional fees imposed by the destination country are the responsibility of the customer.
Shipping Rates
We currently offer free standard shipping on all orders. No minimum purchase is required.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number.
Tracking information may take approximately 2–5 business days to become active after the package has been handed to the carrier.
You can follow your shipment directly through our tracking page.
TRACK YOUR ORDERDelayed or Missing Packages
If your shipment appears to be taking longer than expected, please check the latest tracking information provided by the carrier.
If there has been no tracking movement for an extended period, contact our support team so we can review the situation.
Please allow the complete estimated delivery window to pass before considering your shipment officially delayed.
Re-Shipment Policy
If a package is returned to us because delivery could not be completed, a replacement shipment may be available depending on the circumstances.
To request a re-shipment:
- Contact our support team with your order number.
- Provide the tracking information for your shipment.
- Explain the reason the package was returned.
- Additional shipping charges may apply when an incorrect address was provided.
- Replacement shipments are subject to product availability.
Lost or Stolen Packages
FLAGS CLUB is not responsible for packages that have been confirmed by the carrier as delivered but are subsequently lost or stolen.
If your tracking information shows that your package was delivered but you cannot locate it, please check with household members, neighbors, building management or the carrier.
You may also contact the carrier directly to request a delivery investigation.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information at checkout.
If an incorrect or incomplete address is submitted, FLAGS CLUB cannot guarantee that the shipment can be redirected.
If you notice an error after placing your order, please contact us as soon as possible. Once an order has entered processing or has already shipped, changes may no longer be possible.
Our Commitment
We are committed to providing a smooth and reliable shopping experience at FLAGS CLUB. While certain shipping circumstances may be outside our control, our team is always available to assist with questions regarding your order, tracking or delivery status.