Frequently Asked Questions
Everything you need to know about your FLAGS CLUB experience.
Timeless Sport
Refined Lifestyle
Premium Selection
Customer Care
Easy Returns
Timeless Sport
Refined Lifestyle
Premium Selection
Customer Care
Easy Returns
Frequently Asked Questions
Everything you need to know before placing your order.
⚠️ Shipping Notice:
During periods of high demand, processing and transit times
may take longer than usual. Please refer to our Shipping
Information page for current delivery estimates.
We accept major credit and debit cards and the secure
payment methods available through Shopify Checkout.
Depending on your location, additional payment options
may also appear at checkout.
All available payment methods will be displayed before you complete your purchase, so you can choose the option that works best for you.
All available payment methods will be displayed before you complete your purchase, so you can choose the option that works best for you.
Yes. Your payment information is processed through
secure checkout technology.
FLAGS CLUB does not directly store your complete credit or debit card information. Payment processing is handled through secure payment systems designed to protect your transaction and personal information.
FLAGS CLUB does not directly store your complete credit or debit card information. Payment processing is handled through secure payment systems designed to protect your transaction and personal information.
Orders are typically processed within up to
4 business days before being shipped.
Delivery time depends on your destination, shipping carrier, customs processing, and other factors. Estimated delivery information is provided during the shopping and checkout process.
Please remember that estimated delivery dates are not guaranteed and occasional carrier delays may occur.
Delivery time depends on your destination, shipping carrier, customs processing, and other factors. Estimated delivery information is provided during the shopping and checkout process.
Please remember that estimated delivery dates are not guaranteed and occasional carrier delays may occur.
Free shipping may be available depending on your order
value and the promotion currently offered by FLAGS CLUB.
If your order qualifies for a free-shipping promotion, the applicable shipping option will be shown during checkout.
If your order qualifies for a free-shipping promotion, the applicable shipping option will be shown during checkout.
Once your order has shipped, you will receive a
shipping confirmation email containing your tracking
information.
You can use the tracking number provided in that email to follow the progress of your package with the carrier.
Please allow some time for the tracking information to become active after your order leaves our fulfillment process.
You can use the tracking number provided in that email to follow the progress of your package with the carrier.
Please allow some time for the tracking information to become active after your order leaves our fulfillment process.
FLAGS CLUB accepts eligible returns within
30 days of delivery.
Items must be unworn, unused, in their original condition, with original tags and packaging.
Some products or promotional items may be subject to additional conditions or exclusions.
Please review our Returns & Exchanges policy for complete information before sending an item back.
Items must be unworn, unused, in their original condition, with original tags and packaging.
Some products or promotional items may be subject to additional conditions or exclusions.
Please review our Returns & Exchanges policy for complete information before sending an item back.
Yes. Eligible products may be exchanged within the
applicable return period, subject to product and size
availability.
If you need a different size, color, or style, please contact our customer care team before sending your original item back.
Our team will provide the appropriate instructions for your exchange.
If you need a different size, color, or style, please contact our customer care team before sending your original item back.
Our team will provide the appropriate instructions for your exchange.
If your order arrives damaged, defective, or different
from what you ordered, please contact us as soon as
possible.
Include your order number and clear photos of the item and packaging so our team can review the issue.
Please do not send the item back before receiving instructions from our customer care team.
Include your order number and clear photos of the item and packaging so our team can review the issue.
Please do not send the item back before receiving instructions from our customer care team.
If you need to cancel your order, please contact us
as soon as possible after placing it.
Because orders may enter fulfillment quickly, we cannot guarantee that a cancellation will be possible once processing or shipping has started.
If your order has already shipped, our normal Returns & Exchanges policy may apply instead.
Because orders may enter fulfillment quickly, we cannot guarantee that a cancellation will be possible once processing or shipping has started.
If your order has already shipped, our normal Returns & Exchanges policy may apply instead.
Occasionally, shipments can take longer than expected
because of carrier volume, weather, customs processing,
holidays, or other circumstances outside our control.
If your tracking information has not updated for an extended period or you believe your package may be significantly delayed, please contact our support team.
We will review the available tracking information and help you understand the current status of your shipment.
If your tracking information has not updated for an extended period or you believe your package may be significantly delayed, please contact our support team.
We will review the available tracking information and help you understand the current status of your shipment.
Customers in the European Union may have additional
statutory consumer rights for online purchases,
including a 14-day cooling-off period
for eligible purchases, subject to applicable law
and legal exceptions.
This statutory right is separate from our voluntary 30-day return policy.
For complete information regarding European returns, please review our Returns & Exchanges page or contact our customer care team.
This statutory right is separate from our voluntary 30-day return policy.
For complete information regarding European returns, please review our Returns & Exchanges page or contact our customer care team.
How Can We Help?
Questions about your order, tracking, returns, or sizing? Our support team is here to help.
F
FLAGS CLUB Support
● Usually replies during business hours
👋 Need help with your order?
Send us your question and include your
order number if you have one.
For faster support, please include as much
information as possible when contacting us.
✉ Contact FLAGS CLUB
We can help with:
- 📦 Order updates
- 📍 Tracking questions
- 🔄 Returns & exchanges
- 👟 Sizing help
- ⚠️ Damaged or incorrect items
Customers Love Shopping With Us
Real feedback from the FLAGS CLUB experience.
★★★★★
“The shoes looked exactly like the photos. Super clean style and the checkout felt safe.”
Amanda R. Verified Buyer
★★★★★
“I was unsure at first, but the order arrived and the quality was great. I’d buy again.”
Jessica M. Verified Buyer
★★★★★
“I loved the style. The pair was comfortable and different from what I usually see in stores.”
Carolina S. Verified Buyer