We’re here to help.
We want your experience with FLAGS CLUB to feel clear, simple, and worry-free. If something isn’t quite right, our team is here to help. Please review our return and exchange guidelines below.
A simple, transparent policy.
We accept eligible returns and exchanges within 30 days of delivery. To make the process as easy as possible, please make sure your item meets the conditions outlined below before contacting us.
Returns
We accept returns on eligible items within 30 days of delivery.
To qualify for a return, the item must be:
- Unworn and unused
- In its original condition
- Returned with all original tags attached
- Returned in the original packaging
- Accompanied by any original accessories included with the order
Items that show signs of wear, use, washing, alteration, or damage may not be eligible for a refund.
Exchanges
We’re happy to offer exchanges for a different size, color, or style within the same 30-day return window, subject to availability.
If the requested item is unavailable, we’ll help you find the best available solution.
Any applicable price difference will be charged or refunded accordingly.
Return Eligibility
Before sending an item back, please make sure it is in the same condition in which you received it.
- Items must be unworn and unused.
- All original tags must remain attached.
- Original packaging should be included.
- Any accessories or promotional items included with the order should be returned.
- Items without their original tags may not be accepted.
Non-Returnable Items
The following items are generally not eligible for return or exchange:
- Items that have been worn or used
- Items showing signs of damage or alteration
- Items returned without original tags
- Items returned without original packaging when packaging is required
- Gift cards
- Final sale items, when clearly identified at the time of purchase
Return Shipping
Customers are responsible for return shipping costs for returns based on preference, sizing, or change of mind.
If an item arrives damaged, defective, or incorrect, please contact us before returning it. If the issue is confirmed to be our responsibility, FLAGS CLUB will cover the applicable return shipping cost.
We recommend using a trackable shipping service when returning an item.
Refunds
Once your return has been received and inspected, we’ll notify you of the approval status.
Approved refunds will be issued to the original payment method.
Please allow a few business days for your bank or payment provider to process and display the refund. Processing times may vary.
Quality Claims
If you receive an item that is damaged, defective, incorrect, or does not match your order, please contact us as soon as possible after delivery.
Please include your order number and clear photos of the item and the issue so our team can review it.
We’ll work with you to find the appropriate resolution.
European Union
14-Day Cooling-Off Period
If your order is delivered to a country within the European Union, you may have a statutory right to cancel your purchase and return the item within 14 days of receiving your order, without providing a reason, subject to applicable law and any legal exceptions.
To exercise this right, please contact us within the applicable 14-day period. After notifying us, the item should be sent back within the timeframe required by applicable law.
Returned items should remain in the same condition in which they were received. Where applicable, customers should return the item with original tags, packaging, accessories, and proof of purchase.
- Unworn and unused items are preferred.
- Original tags should remain attached.
- Original packaging should be included where applicable.
- Proof of purchase may be required.
Please note: The EU statutory withdrawal right is separate from our voluntary 30-day return policy. Certain products or circumstances may be subject to legal exceptions or additional consumer rights under the laws applicable to your order.
How to Start a Return or Exchange
Please contact us at orders@flagsclub.com with your order number, the item you would like to return or exchange, and the reason for your request.
For damaged, defective, or incorrect items, please include photos so our team can properly evaluate the issue.
Important: Please do not send your item back before receiving authorization and return instructions from our team. Unauthorized returns may not be accepted.
Contact Us
Email our team with your order number and the details of your request.
Receive Authorization
Our team will review your request and provide the appropriate return instructions.
Send It Back
Follow the instructions provided and ship the eligible item back to us.
Cancellations
Orders may be cancelled within 24 hours of purchase by contacting us at orders@flagsclub.com.
Once an order has been fulfilled or shipped, it can no longer be cancelled. If you no longer wish to keep the item after delivery, please follow our Returns & Exchanges policy above.
We’re here to help.
If you have any questions about your order, return, or exchange, our customer care team is here to assist you.
orders@flagsclub.comOur Commitment
Your experience with FLAGS CLUB doesn’t end when your order arrives. We’re committed to providing clear policies, responsive customer service, and a smooth experience from purchase to delivery and beyond.