FLAGS CLUB

Shipping Policy

Q: What If My Order Arrives Damaged or I Receive the Wrong Size?

Don’t worry — we’ve got you covered. While damaged or incorrect items are rare, we take every order seriously and want to make sure you receive exactly what you ordered. If your item arrives damaged or you receive the wrong size, please contact our support team via email as soon as possible and provide clear photos of the item and packaging . Our team will review your case and work with you to find the best solution. Please note: Our products follow international sizing standards. For the best fit, we recommend checking the size chart available on the product page before placing your order.

Clear information about order processing, delivery, tracking, and the care we provide throughout your shopping experience.

Timeless Sport

Refined Lifestyle

Secure Checkout

Worldwide Delivery

Dedicated Support

Timeless Sport

Refined Lifestyle

Secure Checkout

Worldwide Delivery

Dedicated Support

Shipping & Delivery

We want every FLAGS CLUB order to feel simple and transparent from checkout to arrival. Below you'll find the key information about how your order is processed and delivered.

⚠️ Shipping Notice: During periods of increased demand, carrier volume, holidays, or other seasonal events, delivery may take longer than the usual estimated timeframe. We appreciate your patience and understanding.

Order Processing

Up to 4

Business days

Estimated Delivery

10–35

Business days after shipment

Order Processing

Once your purchase is completed, our fulfillment process begins. Orders may require up to 4 business days to be processed before they are handed over for shipment.

During high-volume periods, processing may take additional time. If there is an unexpected change affecting your order, our team will provide an update whenever possible.

Shipping & Delivery Times

After your order has been processed and shipped, estimated delivery generally takes approximately 10–35 business days, depending on the destination and shipping carrier.

Delivery time can vary because of several factors, including:

Destination and local carrier operations
Customs or import procedures
Holidays and seasonal demand
Weather or transportation disruptions
Carrier processing times

Delivery estimates are provided as guidance and should not be considered guaranteed delivery dates.

Free Shipping

FLAGS CLUB currently offers free shipping on eligible orders.

Any applicable shipping options and estimated delivery information will be displayed during checkout before your purchase is completed.

📍 Order Tracking

Once your package has been shipped, you'll receive a shipping confirmation email with the available tracking information.

Tracking information may take a little time to become active after the carrier receives the package. Please allow approximately 2–5 business days for the tracking system to begin showing updates.

Customs & Import Delays

International shipments may be subject to customs inspections, import procedures, or other requirements established by the destination country.

These procedures can occasionally extend delivery beyond the estimated timeframe.

Customs-related delays are outside the direct control of FLAGS CLUB. Any applicable duties, taxes, or fees imposed by the destination country may also be the responsibility of the recipient.

Delayed Packages

If your package is taking longer than expected, please check the latest tracking information first, as carrier updates can sometimes take time to appear.

If the tracking information has not changed for an extended period or your package appears significantly delayed, contact our support team and we'll review the available information with you.

We recommend contacting FLAGS CLUB before opening a payment dispute, as many delivery issues can be investigated and resolved directly with our team.

Re-Shipment Policy

If a shipment is confirmed as lost in transit or remains without meaningful tracking activity for an extended period, FLAGS CLUB may review the order for a possible replacement or another appropriate resolution.

To help us investigate, we may ask you to provide information regarding your order and delivery.

Contact our support team regarding the issue
Provide your order number
Provide any relevant tracking information
Allow our team reasonable time to investigate the shipment

Any replacement or alternative resolution will depend on the circumstances of the shipment and the available carrier information.

Lost or Stolen Packages

FLAGS CLUB is not responsible for packages that have been confirmed as delivered by the carrier but are subsequently lost or stolen after delivery.

If your tracking shows that your order was delivered but you cannot locate it, we recommend checking with household members, neighbors, building management, mailrooms, or other secure locations where the package may have been placed.

If you're still unable to locate the package, please contact us and we'll do our best to assist.

Incorrect Shipping Information

Please make sure your shipping information is accurate before completing your purchase.

If an incorrect or incomplete address is entered at checkout, delivery may be delayed, returned, or unsuccessful.

If you notice an error in your shipping information, please contact us immediately. Once an order has entered processing or shipment, we cannot guarantee that address changes will still be possible.

International Orders

FLAGS CLUB serves customers in different countries, and international delivery conditions may vary by destination.

Customers are responsible for ensuring that the shipping information provided at checkout is complete and accurate and for complying with any applicable local import requirements.

Customs processing, local regulations, and carrier procedures may affect the final delivery timeframe.

Our Commitment

We believe shipping should be clear, reliable, and easy to understand. From the moment your order is placed until it reaches you, FLAGS CLUB is committed to providing a thoughtful shopping experience and responsive customer support whenever you need us.

How Can We Help?

Questions about shipping, tracking, or your order? Our support team is here for you.

F

FLAGS CLUB Support ● Available to assist

👋 Need help with your shipment? Send us your order number and we'll review the available information.

For faster assistance, please include your tracking number whenever available.

✉ Contact FLAGS CLUB

We can help with:

📦 Order processing
📍 Tracking updates
🚚 Delivery questions
🌎 International shipping
⚠️ Delayed shipments

FLAGS

CLUBE

Need help?

FREQUENTLY ASKED QUESTIONS

We’re Here to Help

Find answers to our most frequently asked questions below. If you need further assistance, our support team is always happy to help.

What Payment Methods Do You Accept?

We accept a variety of secure payment methods, including Visa, Mastercard, American Express, PayPal, Apple Pay, and other available payment options at checkout.

Secure payments. Easy checkout.

What If My Order Arrives Damaged or I Receive the Wrong Size?

Don’t worry — we’ve got you covered. While damaged or incorrect items are rare, we take every order seriously and want to make sure you receive exactly what you ordered.

If your item arrives damaged or you receive the wrong size, please contact our support team via email as soon as possible and provide clear photos of the item and packaging. Our team will review your case and work with you to find the best solution.

Please note: Our products follow international sizing standards. For the best fit, we recommend checking the size chart available on the product page before placing your order.

Can I Change My Shipping Address After Placing an Order?

If you need to update your shipping address, please contact us as soon as possible after placing your order. We’ll do our best to make the change before your order is processed or shipped.